Friday, January 19, 2018


By 2020, one in five U.S. residents will be Hispanic or Latino.  But despite the growing number of American homes with Spanish speakers, most U.S. companies’ customer service and marketing websites remain English-only, Pete Blackshaw, Nielsen Online Executive Vice President, notes in an Ad Age column. That lack of Spanish-language online content has left many Hispanics out of online consumer discussions, Blackshaw argues. “If you survey the landscape of brand websites, mini-sites and Facebook brand pages, you’ll be struck by the surprising absence or marginalization (intentional or not) of Spanish-language content,” Blackshaw writes.  “I wonder why, even for brands where Hispanics and Latinos dominate the buyer or emerging buyer set, Spanish-language content is so sparse or even nonexistent.”

Advertising and enabling feedback in Spanish — and eventually, other languages — are two immediate ways companies can bring Spanish-speaking consumers into their online fold, according to Blackshaw. That advice is pragmatic, but the real goal, according to Blackshaw, is much bigger.“What’s most important is that we dignify all consumers with whom we have a loyalty or advocacy-driving opportunity,” he writes.  “We’re not even close, but the potential is huge — nay, gigante.”

NOTE: The goal of the sm@rt newsletter is to provide our readers with access to the best information, data, consumer behavioral purchase habits and prescriptive analytics created by professionals in the advertising, marketing and multimedia industries that can assist them in enhancing their multicultural communication campaigns. Some of the content may be freely distributed and copied. Others must follow the originator's copyright guidelines that appear in each article and must be given appropriate acknowledgment.


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